Terms & Condition

 When you make a booking with us the following terms and conditions will apply.
This tour is arranged by Keisei Travel Service Co., Ltd. (hereinafter referred to as “the Company”). A client who participates in this tour (hereinafter referred to as “Client”) shall conclude an agent-organized tour contract (hereinafter referred to as “Travel Contract”). The content and conditions for the Travel Contact are subject to those conditions specified in each program on the company’s home page or in recruitment advertisement (brochure), conditions as specified herein, in the final document handed to clients before departure (hereinafter referred to as Confirmation Letter) and in the section of “Agent-organised tour contract” of the company’s “Standard Terms and Conditions of Travel Contracts (hereinafter referred to as “the Company’s Terms Conditions”).

1. Application for Travel and Agree to the conclusion of the Contract
 For application for the travel, client has to complete specific Booking Form e-mail and send to Keisei Travel Service. After Keisei Travel Service confirms client’s booking, the company will send Confirmation Letter to clients, which mention the dedicated URL address of online Credit Card Payment (MITSUBISHI UFJ NICOS) by e-mail. To conclude the client’s booking, client has to settle all of the payment by the online Credit Card Payment “MITSUBISHI UFJ NICOS” until the date prescribed by the company. This system is written by in Japanese only. (Please refer to the description of process of Online Credit Card Payment) The company accepts only 2 Credit Card companies such as VISA, MASTERCARD. Please understand that the company cannot accept other Credit Card companies, or debit cards. After the company confirms that payment was made, the company will send Contract Letter, Confirmation Letter, and Voucher to clients. The Travel Contract will be concluded after the company receives the travel fee. If the client has failed to pay the travel fee within the said period, the company cancels the reservation.

2. Condition for Application
 Any of the clients who requires special care, i.e., suffers from a chronic disease, is presently ill, pregnant, physically handicapped, or other difficulties is requested to mention that effect at the time of application. The company will arrange necessary care that is practicable and reasonable, provided, however, that in some cases the company may request the client to present a health certificate issued by a physician. Depending upon local situations and available support from local medical facilities, the client may be requested to travel accompanied by a personal caregiver/ protector in order to secure the safe and smooth implementation of travel. Otherwise company may decline the client’s participation. The cost required for the special measure taken by the company for the client at the request of the client shall be borne by the client.

3. Delivery of Confirmation Letter and Contract Letter
 The company shall deliver the client the Confirmation Letter stating the final information of the time and place of meeting, and transportation/ accommodation facilities, etc. and the Voucher, scheduled to be used not later than the day preceding the date of commencement of the tour, provided.

4. Receive the Travel tickets
 The client has to print out and bring the Confirmation Letter and Voucher to Keisei Travel Service counter in Narita Airport Terminal 1/2 B1F. When the client receives the tickets, the client needs to present the Confirmation Letter and the Voucher to Keisei Travel Service counter and exchange to the tickets. (Confirmation Letter or Voucher cannot be used as the tickets). The Voucher cannot be exchange at any other Keisei Travel Service counter.

5. The payment method of Travel Fee
 The company accepts Credit Card payment, if the client applies for the tour from outside of Japan. In this case, the company uses the system of Online Credit Card Payment by “MITSUBISHI UFJ NICOS”. MITSUBISHI UFJ NICOS is the system of internet Credit Card Payment which is run by NICOS CREDIT SERVICE. Your Credit Card Number will be encoded by SSL Please use this system without anxiety The company accepts only 2 Credit Card companies: VISA, MASTERCARD.

6. Included in the Travel Fee
 The fares and fees charged by the airline, boat, train or other modes of transportation as written in the itinerary, excluding extra fare or fees charged by the transportation facilities, which are to be charged to all clients only during a certain period and only under certain conditions in order to meet unusual function in standard cost. Accommodation fees, tax and service charges as indicated in the itinerary. Meals charges, tax and service charges as indicated in the itinerary.

7. Not Included in the Travel Fee
 Charges and expenses other than those specified in the preceding Clause “Included in the Travel Fee” are not included, some of which are listed as follows:
- Excess baggage fare (excess over a certain weight, capacity and number)
- Laundry, telephone, tips for hotel services, additional drinks, or any other expenses of personal nature as well as taxes and services chargers for the above.
- Medical expenses for injuries and illness
- Transportation expenses between clients home and the airport where the tour meets and disbands as well as accommodation expenses on the day prior to the start of the tour and those on the day when the tour ends.
- Fees for using Japan’s domestic airports.
- Fare for “Option Tour”
- Extra fees and fares charged by transportation facilities.

8. Change in Contents of Travel Contract
 The company may, even after the conclusion of the Travel Contract, change the itinerary or the contents of the Travel Services for any of the following reason: natural calamity or disaster, war, riot, suspension of the services rendered by transportation or accommodation facilities, etc., suspension of the services rendered by “experiences” suppliers with whom the company is affiliated, an order of a government or other public office, provision of transportation services not scheduled in the original operational plan, or any other circumstances in which the company is unable to intervene. If the company deems that such change is unavoidable in order to secure the safe and smooth implementation of the travel, the company shall explain promptly in advance to the client the reason that the event concerned is one which cannot be intervened in and the casual relation with the event concerned; provided, however, that in case of emergency and if it is unavoidable, such explanation will be given after the change has been made.

9. Cancellation of Travel Contract by the Client and Refund - Before commencement of Travel
(1) A client may cancel a Travel Contract at any time on payment to the company of the cancellation fee specified below. In case of canceling a contract, the company shall be paid the cancellation fee using a card of the affiliate company without the signature of the client of the prescribed payment letter. The company shall accept the cancellation request during the office hours of the office where the client originally applied for the tour. (The amount of the cancellation fee may vary depending upon the day of notification. It is requested that the client confirm the business day, business hours and the contact person of the office where he/she applied.)
(2) Furthermore, when one part of a group cancels a Travel Contract, the rest of the group will be charged the additional fees (for each unit and room) to make up the difference.
(3) If the client changes the departure date, programs, or decrease the number of participants for his or her convenience, the company shall deem it a cancellation and the specified cancellation fee will be charged on the client.



10. Cancellation of Travel Contract by the Client and Refund -After Commencement of Travel
(1) The company may cancel the Travel Contract for his or her convenience, leaves the tour group for personal reasons temporarily, the company will deem it a waiver and shall not refund any of the Travel Fee.
(2) If after the commencement of the travel, a client has become unable to receive the Travel Services mentioned in the contract document due to causes not attributable to the client, he/ she may cancel that part of the contract for which he/ she has become unable to receive the Travel Services, without payment of the cancellation fee. In this case, the company shall refund the client, out of the travel fee, the amount for that part of the Travel service which he/ she has become unable to receive.


11. Cancellation of Travel Contract by Company
 If a client has not paid the Travel Fee by the date prescribed by the company, the company may cancel the Travel Contract. In this case, the client shall pay to the company a penalty, the amount of which is equivalent to the cancellation fee.

12. Minimum passenger count
 Adult 2 person

13. Tour Guide
 Tour guide does not travel together with clients. Client will receive necessary travel voucher or tickets, so client has to follow the necessary procedures for travel by client self. The company shall not manage the Travel Agency Law specified Administration of Itinerary.

14. Responsibility of the Company and Escape Clause
 The Company or the Company's Travel agent has caused damage to the Client intentionally or by negligence, the Company shall pay a compensation or solatium. For special damage of baggage, client has to claim within 14 days and the Company shall pay within 150,000 JPY per person (except company occurs intentionally fault or serious fault)

15. Responsibility of client
(1) If the company has incurred any damage caused by a client intentionally or by negligence, by such acts of the client that are against laws and regulations or that offend public order and morals, or by the client’s breach of the company’s Terms and Conditions, the Client shall compensate the Company for such damage.
(2) A client is required to make every effort to understand the rights and obligations of the client, as well as other contents of the Travel Contract, making good use of the information supplied by the company.
(3) Should a client have realized that Travel Services different from those mentioned in the contract document have been provided after the commencement of the travel, the client shall promptly notify the company or the provider of the Travel Services concerned to that effect at the place of travel.


16. Special Compensation
 Whether or not the Company has caused damage to the Client intentionally or by negligence, the company shall pay a compensation or a solatium for specific damage which a Client has incurred to his/ her life, person, or baggage caused by contingent or radical accident while participating in an Agent-Organized Tour, in accordance with the provisions of the Special Compensation Rules.

(According to the Special Compensation Rules, cash, credit card, valuable, used films, and documents saved in CD-ROM or any optical disk device are out of the compensation.)

17. Guarantee of Itinerary
 If an important change in Contract Contents has occurred by any of the following reasons, the company shall pay the change compensation within 30days of the day following the date of completion of the travel. The change compensation will be ratio 1.1 to 1.5 percent time travel fee payable. Otherwise, the company indemnify the client by providing goods or services that exceed an equivalent of the change compensation instead of cash payment, if the client so agrees.
1. Change in the date of commencement of the travel or the date of completion of the travel mentioned in the Contract Document
2. Change in the sightseeing spots or sightseeing facilities (including restaurants) or to their destinations of the travel to be visited mentioned in the Contract Document
3. Change in the class or the facilities of the transportation facilities to those at a lower charge than that mentioned in the Contract Document (limited to a case where the total amount of the charges for the class and facilities after the change is lower than the total amount of the charges mentioned in the Contract Document )
4. Change in the kind or the name of the company of the transportation facilities mentioned in the Contract Document
5. Change in the kind of room, facilities, view, or any other condition of the room of the accommodation facilities mentioned in the Contract Document
6. Change in the kind or the name of the accommodation facilities mentioned in the Contract Document
7. Among the changes mentioned in the preceding items through, any change in the matters mentioned in the tour title of the Contract Document

 The amount of a change compensation which the company should pay per Travel Contract shall not exceed the amount arrived at by multiplying the Travel Fee by the ratio of 15%. Furthermore, if the amount of the change compensation which should be paid per Travel Contract is less than 1,000yen, the Company shall not pay any change compensation. The company shall not pay change compensation if changes were caused by any of the following reasons (provided, however, that compensation shall be paid if a change is caused due to the occurrence of a shortage of seats, rooms, or any other facilities of the transportation and accommodation facilities, etc., despite the fact that the Travel Service are provided by the transportation and accommodation facilities, etc):
(1) Bad weather and natural disaster that hinder the itinerary.
(2) War
(3) Riot
(4) Order of a governmental or other public offices
(5) Suspension of the provision of services by transportation and accommodation facilities, etc., such as cancellation, interruption, suspended operation, etc.
(6) Provision of transport services not according to the original schedule, owing to delays in operation schedules.
(7) Measures necessary for securing the safety of a travel participant’s life or person.


18. How do we use personal information?
 Our company will use your personal information to provide you with travel and travel related products and services. We may use and disclose your personal information for the purposes for which is was collected, or for a related or ancillary purpose of any one or more of followings:
(1) To manage the client travel information and to keep the travel voucher, the company may disclose client's personal information to Keisei Travel Service counter in Narita Airport.
(2) Servicing our relationship with you by among other things providing updates on promotions and services we think may interest you.
(3) Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you
(4) Developing, improving and marketing our products and services
(5) To analyses trends in sales and travel destinations
(6) Regulatory reporting and compliance


19.Else
(1) Client cannot change the flight nor the itinerary for client’s personal reason.
(2) When the transportation delays in the reason which the company is unable to intervene and the client may miss the flight, the client has not purchase the new ticket. The client cannot receive the refund of any ticket.
(3) When the client is not able to receive the service by the reason the clients cannot intervene, the company refunds the payment exclude the cancellation fee, the penalty, and other fee the client should pay. The alternative accommodation or transportation need to be arranged by the client.
(4) In any reason, the company will not reimplement the tour.


20. Effectiveness of Terms and Conditions
 These Terms and Conditions and Travel Fee shall come into effect as of January 1st, 2009, and shall take precedence over previously stated terms and conditions.


予約の流れ

1. メールにて申込みフォームを送信
※この時点ではご予約は完了していません.

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2. 弊社より3営業日以内にご連絡いたします。
その際、オンライン決済のURLも合わせてご案内いたします。

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3. お送りしたURLよりクレジット決済を完了して下さい。

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4. 弊社より、最終旅程表・バウチャー等必要な書類をお送りいたします。

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引換方法

1. バウチャーを印刷して下さい。
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2. バウチャーを成田空港内京成トラベルカウンターへお持ち下さい。Map

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3. 窓口でバウチャーをご提示ください。

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4. 必要なチケット類をお渡しいたします。

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5. 乗車券を使ってご旅行をお楽しみください。



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